Still missing

Just an update on my missing rifle.

USPS tracking shows it still at the Post Office in Eagle, ID after having been mis-directed back there on MONDAY. It is now close of business on Friday and it has not left there, nor could a postal worker there find it, although it was like pulling teeth to get her to even pretend to look for it, a task which she then devoted all of about ten seconds to. But I should not worry, she says, because a supervisor is supposed to call me back tomorrow.

Somehow I'm not reassured. Can someone please tell me again why we pay all of these people so much money?